ACUPWR warrants its products against any failure caused as the result of defect in material and workmanship for the duration of the product’s lifetime. The warranty is void if damage to an ACUPWR product is the result of misuse by customer and failure to use product in accordance with operating instructions as outlined in user manual, particularly using product beyond the specified wattage and voltage limit. Warranties for step-up and step-down voltage converters are void if user exceeds the 20% safety threshold beyond stated wattage limit.
Customer pays all shipping costs for any ACUPWR product returned to us as the result of product failure or for a product exchange. The return shipping cost is credited to customer’s account if ACUPWR determines that the product is defective or damaged as a result of defective parts or workmanship.
All goods returned to ACUPWR must be sent with a RMA number obtainable via email (info@acupwr.com). Please include your order number in the email. The RMA number must be written clearly near the shipping label.
For items returned for refund, a 15% restocking fee is deducted from the refund total. Damaged items, except those damaged during shipping, are not accepted.
